Consumer FAQs

  • What is a credit union?

  • How can I find a credit union to join?

  • How can I join a credit union?

  • Can I join more than one credit union?

  • What protections do I have as a member of a credit union?

  • How can I find how financially strong my credit union is?

  • How much of my deposits are insured and who insures them?

  • What penalties do I pay to redeem a CD early at my credit union?

  • How do I determine how much interest I pay on a loan?

  • What is the Annual Percentage Yield (APY) and why is it sometimes different that the Annual Percentage Rate (APR)?

  • My credit union offers a "loan skip-a-payment", what is it and should I do it?

  • I want to volunteer at my credit union, how do I do that?

  • What volunteer positions are there at a credit union?

  • What is a credit score and how does it affect my loan’s interest rate?

  • I need to file a complaint, what is the process?